Branch Manager  -Dadu Branch

Organization:

 Khushhali Microfinance Bank Limited

Job Overview

We are looking for a dynamic Branch Manager to lead our Dadu Branch. The ideal candidate will manage branch operations, drive business growth, and ensure exceptional customer service.

Key Responsibilities

Business Planning

• Collaborate with the Area Manager and relevant business managers to create and execute the annual business plan for the branch.
• Set realistic and achievable targets for staff, regularly reviewing and tracking performance to ensure goals are met.

Business Development

• Drive business growth across all products and services per the branch’s business plan and market potential.
• Identify and attract potential customers for liability products, building a diversified deposit portfolio while keeping costs within benchmarks set by the Head Office.
• Foster a culture of cross-selling all KMBL products and services through regular training and capacity building for the team.

Portfolio Management

• Conduct portfolio verification for asset and liability customers, ensuring compliance with bank policies and regulatory requirements.
• Maintain key portfolio quality indicators within assigned benchmarks.
• Ensure influential roles of Relationship Managers (RMs) and Team Leaders (TLs) to enhance asset portfolio quality and diversification.

Profitability

• Maximize revenue generation while controlling the costs of branch operations to ensure profitability through sustainable business growth.

Service Quality

• Managed customer relationships, maintained internal service standards, and promptly addressed any service-related complaints.
• Coordinate with marketing to ensure effective branch merchandising.

Compliance

• Implement sales, service, and customer delivery processes using KMBL policies and SBP regulations.
• Identify and address red flags, taking corrective measures in consultation with area management.
• Ensure effective standardized internal control and reporting procedures.
• Adhere to compliance on Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols throughout the customer relationship.

Staff Management/Development

• Supervise branch operations, focusing on asset and liability teams.
• Develop team performance on KMBL products and processes, ensuring regular knowledge refreshers.
• Identify training and development needs beyond branch capability and recommend appropriate training to fill skill gaps.
• Ensure staff productivity aligns with benchmarks.

Qualifications

• Preferably 16 years of education in a relevant field.

Application Instructions

• Read the job details carefully.
• Apply if your credentials match the job requirements.
• Only shortlisted candidates will be contacted for tests or interviews.
• Ensure applications are complete and submitted before the deadline. Only on-time applications will be considered.

What are the critical skills required for the Branch Manager position?

Note

• Read the job details carefully.
• Apply if your credentials match the job requirements.
• Only shortlisted candidates will be contacted for tests or interviews.
• Ensure applications are complete and submitted before the deadline. Only on-time applications will be considered. visit home