Job Description:

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their needs and providing tailored banking solutions.
• Act as the primary contact for clients, ensuring their banking needs are met and resolving any issues they may have.

New Business Development:

• Identify and attract new clients to the bank by offering a range of financial products and services.
• Develop strategies to grow the client base and enhance business opportunities.

Portfolio Management:

• Manage a portfolio of client accounts, ensuring their financial needs are addressed effectively.
• Regularly review and assess clients’ accounts to provide personalized advice and recommendations.

Customer Service:

• Provide exceptional customer service by being responsive, addressing client queries, and ensuring a high level of client satisfaction.
• Conduct regular follow-ups with clients to ensure their ongoing satisfaction and address any emerging needs.

Specific Knowledge:

• Stay informed about the bank’s products and services to offer clients the most suitable options.
• Provide clients with clear and accurate information about banking products, features, and benefits.

Cross-Functional Coordination:

• Collaborate with other departments, such as credit, operations, and compliance, to deliver comprehensive solutions to clients.
• Ensure all client requests are handled efficiently and accurately by coordinating with relevant teams.

Market Awareness:

• Stay updated on market trends and changes to provide relevant advice and identify new business opportunities.
• Use market knowledge to anticipate client’s needs and offer proactive solutions.

Documentation and Compliance:

• Ensure all client documentation is accurate, complete, and in line with regulatory requirements.
• Follow bank policies and procedures to maintain compliance with all relevant regulations.

Administrative Tasks:

• Handle administrative responsibilities such as maintaining client records, preparing reports, and managing scheduling.
• Ensure all administrative tasks are completed in a timely and organized manner.

Qualifications:

Required:

• Bachelor’s degree in Business, Finance, or a related field.

Experience:

• At least 3 years of experience in a relationship management or client-facing role in banking or finance.

Skills:

• Excellent communication and interpersonal skills with a focus on customer service.
• Strong ability to manage client accounts and provide personalized financial advice.
• Good understanding of banking products and services.
• Ability to work collaboratively with different teams and departments.
• Detail-oriented with strong organizational and administrative skills.
• Proactive and able to identify and pursue new business opportunities.

Salary Package:

• Base Salary:50,000  to 60,000 per month, depending on experience.
• Performance Bonus: Potential bonus based on performance and client satisfaction.
• Benefits: Health insurance, retirement plans, paid time off, and opportunities for professional development.

How to Apply:

To apply, please send your resume and a cover letter outlining your qualifications and experience to our email address. Use “Relationship Manager – Islamic Banking Application – [Your Name]” in the subject line. please click on Apply now for further clarification.